Last updated: June 27, 2026
Thank you for shopping at Artizanist (artizanist.store). Please read this policy carefully before making a purchase, as it explains how refunds and returns work for our digital products.
1. Nature of Our Products
Artizanist sells digital downloadable artwork files. Because these are digital goods delivered instantly upon purchase, they are fundamentally different from physical products — once a file has been downloaded, it cannot be “returned” in the traditional sense.
By purchasing from artizanist.store, you acknowledge and agree that digital products are non-returnable once the download has been accessed.
2. No Refunds After Download
As a general rule, all sales are final once a download link has been delivered or a file has been accessed/downloaded. This is because:
- The product is delivered instantly and irrevocably
- The file cannot be “returned” once transferred
- We have no way to verify a digital file was deleted or not used after download
We are unable to offer refunds simply due to change of mind, incorrect purchase decisions, or because you no longer want the artwork after downloading it.
3. When a Refund May Be Offered
We will consider a refund or replacement in the following situations:
- Corrupted or defective files — the download link provides a file that is broken, unreadable, or fails to open correctly
- Wrong item delivered — you received a file that does not match the product you purchased
- Duplicate purchase — you were accidentally charged twice for the same item
- Non-delivery — you completed payment but never received your download link or access to the file, and our support team is unable to resolve delivery within a reasonable time
To request a refund under these circumstances, contact us within 7 days of purchase with your order number and a description of the issue.
4. How to Request a Refund
To request a refund or report an issue with your order:
- Email us at support@artizanist.store with the subject line “Refund Request – [Order Number]”
- Include your order number, the email used for purchase, and details of the issue
- If applicable, attach a screenshot or description of the technical problem (e.g., corrupted file, broken link)
Our team will review your request and respond within 3–5 business days.
5. Approved Refunds
If a refund is approved:
- It will be issued to your original payment method
- Processing times may vary depending on your payment provider (typically 5–10 business days)
- We may, at our discretion, offer a replacement file or store credit instead of a monetary refund, particularly in cases of file defects
6. Licensing and Usage After Refund
If a refund is issued, your license to use, print, or reproduce the artwork is immediately revoked. You must delete all downloaded copies of the file. Continued use of the artwork after a refund has been issued is a violation of our terms and may result in further action.
7. Non-Refundable Situations
We do not offer refunds for:
- Change of mind after downloading a file
- Dissatisfaction with the artwork’s style, color, or appearance when accurately represented on the product page
- Printing issues caused by your own printer, paper, or print shop (file specifications are provided on each product page — please review before purchase)
- Buyer’s remorse or accidental purchases where the file has already been accessed
We encourage you to carefully review product previews, descriptions, and file specifications (dimensions, resolution, format) before completing your purchase.
8. Contact Us
If you have questions about this Refund and Returns Policy, please reach out:
Artizanist Website: artizanist.store Email: support@artizanist.store